TERMS OF SERVICE

OVERVIEW

This website is operated by firmstaunch.com. Throughout the site, the terms “we”, “us” and “our” refer to firmstaunch.com. firmstaunch.com offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein.

By visiting our site or purchasing goods or services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein or accessible via hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any services. If these Terms of Service constitute an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the store shall also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, amend or replace any portion of these Terms of Service by posting revised versions on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

---- SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have reached the age of majority and have obtained consent from a parent or legal guardian to permit any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including but not limited to copyright, trademark or data protection laws) while using the Service. You must not transmit any worms, viruses, malware or other code of a destructive or disruptive nature. A breach or violation of any provision of these Terms will result in immediate termination of your access to the Service.

---- SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks; and (b) modifications to conform with technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, its use, or access thereto—including any contact point on the website through which the Service is provided—without our express prior written permission. The headings used in this agreement are for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

---- SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not warrant that information made available on this site is accurate, complete or current. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making without consulting primary, more accurate, more complete or more timely sources. Any reliance on such material is at your own risk. This site may contain historical information, which is provided for reference only and is necessarily not current. We reserve the right to modify the contents of this site at any time, but we assume no obligation to update any information. You agree that it is your responsibility to monitor changes to the site.

---- SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right, at any time and without notice, to modify, suspend or discontinue the Service (or any part thereof). We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

---- SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. Such offerings may be subject to quantity limitations and are eligible for return or exchange solely in accordance with our Return Policy. We have made reasonable efforts to display product colors and images as accurately as possible; however, we cannot guarantee the accuracy of color representation on your device screen. We reserve the right—not the obligation—to restrict sales of products or services to any person, geographic region or jurisdiction, exercisable on a case-by-case basis. We further reserve the right to limit quantities of any product or service offered. All product descriptions and pricing are subject to change without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Offers made on this site are void where prohibited by law. We do not warrant that the quality of any products, services, information or other materials purchased or obtained through the Service will meet your expectations, nor that errors in the Service will be corrected.

---- SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. In our sole discretion, we may limit or cancel quantities purchased per person, household or order. Such restrictions may include orders placed under the same customer account, credit card, or billing or shipping address. If we modify or cancel an order, we will attempt to notify you via the email address or billing address/phone number provided at the time of order placement. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all transactions. You further agree to promptly update your account and related information—including your email address, credit card number and expiration date—to enable transaction completion and facilitate communication. For further details, please refer to our Returns Policy.

---- SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we exercise no oversight, control or input. You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations or conditions of any kind, and without endorsement. We expressly disclaim all liability arising from or related to your use of such optional third-party tools. Any use of optional tools is at your sole risk and discretion; you are responsible for reviewing and accepting the terms imposed by the relevant third-party provider(s). We may, in the future, introduce new services or features through the website (including new tools and resources), which shall likewise be governed by these Terms of Service.

---- SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via the Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We do not examine, evaluate or endorse the content, accuracy or practices of such third-party sites and expressly disclaim all liability for third-party materials, websites, products, services or transactions. You acknowledge and agree that we are not liable for any harm or damages arising from the purchase or use of goods, services, resources, content or other transactions conducted via third-party websites. You are encouraged to review such third parties’ policies and practices before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products must be directed to the respective third party.

---- SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit specific materials to us at our request (e.g., contest entries), or submit unsolicited creative ideas, suggestions, proposals, plans or other materials—whether online, by email, postal mail or otherwise (collectively, “comments”)—you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, translate and otherwise exploit such comments in any medium. We assume no obligation (1) to maintain confidentiality of any comments; (2) to compensate you for any comments; or (3) to respond to any comments. We may, but are not obligated to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service. You represent and warrant that your comments do not infringe any third-party rights (including copyright, trademark, privacy or personality rights), and contain no unlawful, abusive, obscene, defamatory or malicious content (including viruses or malware). You may not use a false email address, impersonate another person or mislead others regarding the origin of your comments. You are solely responsible for the content and accuracy of your submissions. We assume no responsibility or liability for comments posted by you or any third party.

---- SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit the dedicated page on our website.

---- SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our site or Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct such errors, inaccuracies or omissions, and to revise or update information—or cancel orders—at any time without prior notice, including after order submission. We assume no obligation to update, amend or clarify information on the Service or related websites, except as required by applicable law. The absence of a specified update or refresh date does not imply that all information has been modified or reviewed.

---- SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are expressly prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial, state or local laws, regulations or ordinances; (d) to infringe our or any third party’s intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code that may impair the functionality or operation of the Service, related websites or the Internet; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service, related websites or the Internet. We reserve the right to terminate your access to the Service for violating any of the above prohibitions.

---- SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free. We do not warrant that results obtained from the Service will be accurate or reliable. We may, at our discretion, suspend the Service indefinitely or terminate it at any time without notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through it are provided “as is” and “as available”, without any representations, warranties or conditions—express or implied—including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement. In no event shall firmstaunch.com, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages—including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages—arising from your use of the Service or products procured thereby, or from any claim related to such use, even if advised of the possibility of such damages. Where applicable law prohibits the exclusion or limitation of liability for consequential or incidental damages, our liability in such jurisdictions shall be limited to the fullest extent permitted by law.

---- SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless firmstaunch.com, together with its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from and against any and all claims, demands, liabilities, losses, damages and expenses—including reasonable attorneys’ fees—arising from or related to your breach of these Terms of Service (or incorporated documents), or your violation of any law or third-party rights.

---- SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is held to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms. Such determination shall not affect the validity or enforceability of any remaining provisions.

---- SECTION 16 - TERMINATION

The obligations and liabilities of the parties arising prior to termination shall survive the termination of this agreement. These Terms of Service remain effective until terminated by either party. You may terminate these Terms at any time by notifying us that you no longer wish to use the Service, or by ceasing use of the site. We may terminate this agreement at any time, without notice, if we determine—or reasonably suspect—that you have failed to comply with any term or provision herein. Upon termination, you remain liable for all amounts due up to and including the termination date, and we may deny you access to the Service (or any portion thereof).

---- SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, together with any policies or operating rules posted by us on this site or in connection with the Service, constitute the entire agreement between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications and proposals—whether oral or written—between you and us (including prior versions of these Terms). Ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

---- SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements governing the provision of Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

---- SECTION 19 - CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, amend or replace any portion of these Terms by posting revised versions on our website. It is your responsibility to check the website periodically for changes. Your continued use of or access to the website or Service following the posting of changes constitutes your acceptance of those changes.

---- SECTION 20 - TAXES

All prices displayed on the website are exclusive of applicable taxes. Taxes—including but not limited to VAT, GST or sales tax—may apply to your order and will be calculated and charged at checkout based on your billing or shipping address. The applicable tax rate and whether tax is chargeable are determined solely by the tax laws of your country and region. You are responsible for all taxes levied on your purchase.

---- SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]